In my article I listed the following benefits for why an organisaton should implement an OLSE. Of course list below is nowhere near exhaustive, which is where you come in.
Please post to this blog the benefits why your organisation should implement and OLSE.
An OLSE
- provides an environment where your SMEs are encouraged to share their knowledge and help others become experts themselves and apply this knowledge to other situations.
- helps raises the self-esteem of the SMEs by recognising their expertise.
- dramatically improves the speed and spread of knowledge to disparate groups of employees throughout your organisation.
- increases your employee retention by showing them they are valued and looked after in your organisation.
- captures and catalogues business knowledge, and guarantees it is retained within your organisation, even if your SMEs leave.
- facilitates the adage that “many hands make light work” through the collaborative power of many employees working together to solve problems with innovative solutions.
- improves the quality of client solutions resulting in lower support overhead and increased client satisfaction leading to repeat and referral business.
- enables easy access (24/7/365) to that knowledge through the latest communication channels for your time-starved employees.
- can be used as part of your continuous professional development (CPD) strategy.
Regards ... Gary
